Employee engagement is a measurement of the level of discretionary effort employees employ in an organization.    Many organizations have created definitions of employee engagement.  EngageYourEmployees.com definition is “Empowered employees maximizing discretionary effort to achieve the organization’s goals and objectives.”.  Employee engagement is a state where employees are maximizing their heart, mind and body, a state where they are fully contributing to the organization.  

Employee engagement is scientifically linked to improved business performance.  Hundreds of studies have demonstrated the links between increased employee engagement and improved business results.  93% of high performing organizations measure employee engagement. 1 

All organizations measure and report their financial results but high performing organizations go down stream and measure employee engagement and customer satisfaction as they understand that both employee engagement and customer satisfaction our key drivers of financial success.

Increased employee engagement has been statistically linked in a multitude of surveys to the following:
Increased Customer Satisfaction
Increased Employee Retention
Increased Operating Margin
Increased Profitability
Reduction in Safety incidents
Reduction in Absenteeism

Why bother with Employee Engagement?
Three Key Measurements for Business Success

Some business leaders and Human Resource professionals may ask, “Why should I bother with Employee Engagement?” we are doing fine.  As the quoted from the legendary business leader Jack Welch, “If you’re running a business, though, whether it’s a corner store or a multi-product multinational, we would say there are three key indicators that really work: employee engagement, customer satisfaction, and cash flow.”1